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Expectations Create More Accountability and Better Leadership Print E-mail

Whenever a manager tells me an employee is not performing, I always start with the same question: "How clear are the expectations?"

Expectations are the starting and ending point of all performance. When expectations are clear you have freedom to make decisions. When expectations are clear, you are able to act quicker. When expectations are clear, you are able to correct detours. When expectations are clear, you can reward the right things.

Expectations should be set and reset regularly.

  • Set expectations when a projects starts
  • Set expectations when an employee joins or leaves
  • Set expectations when new information occurs
  • Set expectations when a problem comes up

Basically, make any excuse you can to set expectations.

Expectations can be around purpose, mission, goals, values, processes, relationships, timing, deadlines, quality and whole host of things. Don't assume that everyone see it your way. An unstated expectation is a wish.

And remember, it is a two-way conversation. You need to make sure people accept the expectation. Take the time to have the conversation that allows input.

One manager shared that after clarifying expectations with the team, the team applauded.

Why don't you go for a little applause this week.

 

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